FAQs

We understand you want to make a lot of people experience positivity through our fragrances! Our products smell awesome and buying one is just not enough. You can place bulk orders by contacting us viabulkorders@lia.inor just call us at +91-8088423806 (0930 Hrs – 1800 hrs, Monday to Saturday).

You may use the coupon code at the checkout. The codes have a validity and will expire after their intended period. They cannot be redeemed or exchanged after the expiration. 

We accept all major credit cards, debit cards, UPI, and all other major wallets. We accept COD orders too, but a prepaid order will have additional benefits. 

Our products are shipped from Mysore, and it takes us 3 -5 days to deliver goods to your doorstep. However, for Tier-3 & 4 cities, the average shipping time is 5-7 days. 

Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies for same day delivery and next day delivery at major metros with partners like Amazon Transport Services, Ekart, Bluedart, KerryIndev, and DTDC to give you an excellent shipping experience. 

If you receive a damaged product, please initiate a return by reaching out to us on support@lia.in and we will resolve the issue to your satisfaction. 

You can cancel an order which is not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or you can send a request to support@lia.in or call us at +91- 8088423806. After order has been shipped, it cannot be cancelled, and the return policy mentioned below is applicable. 

You will receive messages on your registered mobile no. and email about the status of your order. You can also check it on our website under “My Order” section. Once you order on our website, you will receive message about the order confirmation and the expected delivery date of your order, along with tracking link. You can anytime track the order status. 

If the products delivered to you are damaged/defective/wrong items, we will consider your return request. Please send a request to support.lia@nrrs.net or call at +91- 8088423806

If the received product is damaged/ defective/wrong items, you must notify us within 24 hours of the receipt. We request you to take a picture of the order and share it with us on support@lia.inor WhatsApp at +91 8088423806